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Apprenticeship Skills Coach

Requisition ID:  24702

Newcastle, GB

Contract Type:  Fixed Term
Working Pattern:  Full Time
Posted Date:  16-Nov-2022

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary: £27,131 to £28,762 with progression to £31,411 per annum


Closing date: 01 December 2022


The Role


The Lifelong Learning and Apprenticeship Hub (LLAH) are recruiting for Skills Coaches to support the high-quality delivery of Apprenticeships across a number of subject areas including Digital Skills and Leadership & Management.  The Skills Coach will join a dedicated team within the University, they will work closely with academic experts and professional services staff to support the apprentice and their employer in developing new workplace knowledge,  skills and behaviours. 


Possessing excellent communication skills and the ability to work with a variety of businesses and organisations. The Skills Coach will undertake regular progress reviews with apprentices and their employers to support the apprenticeship journey and the University’s compliance with funding rules. A strong customer focus, attention to detail and accuracy are essential for this role as is experience of demonstrating the ability to prioritize own workload, dealing with conflicting deadlines and ensuring deadlines are met. 


For any informal enquiries, please contact Sonia Dutton ( or Helen Wade (


Apprenticeship Skills Coaches are experienced work-based trainers who review the progress of the apprentice in relation to Apprenticeships Standards offered by Newcastle University. 


Working within the Lifelong Learning and Apprenticeship Hub, reporting to the Degree Apprenticeship Manager. The role will monitor and discuss learner progress to support the apprentice and Workplace Employer to understand what and how current and potential workplace experiences could enable further progress and evidence for the successful completion of the apprenticeship. 


Skills Coaches will use the Knowledge, Skills and Behaviours from the Apprenticeship Standard as a framework to structure and support developmental conversations to evidence apprentices’ progression.  Where appropriate the Skills Coach will provide apprentices with appropriate guidance and signposting to support their development and progression in relation to the Apprenticeship Standard. They will also support apprentices in embedding their learning experiences into their workplace


Key Accountabilities

  • Manage a caseload/cohort of Apprentices by preparing and supporting them through to successful completion of their End Point Assessment
  • To establish clear learning, delivery, and monitoring plans, including monitoring and reporting of learner progress each month and recording of sufficient off-the-job training (OJT) requirements
  • Maintain Aptem apprenticeship data and records for allocated caseload/cohort. All documentation and evidence following meetings, support sessions and progress reviews to be uploaded within 48 working hours after contact
  • Take a lead role in the planning and delivery of regular progress review meetings as required with the apprentice, their line manager to track and communicate progress against plans, manage any issues that arise and ensure that follow up actions are implemented
  • Support apprentices, their work mentors and line managers in confidently applying and evidencing knowledge, skills, and behaviours (KSBs) in the workplace
  • Conduct workplace visits and observations to support Apprentices, workplace mentors and line managers in the continued development of their apprenticeship portfolios and preparations towards End Point Assessment. Resolution of any challenges that may arise, making referrals to the dedicated academic and support services as required
  • Deliver Functional skills training in English and maths.  Prepare and support apprentices in the completion of this mandatory apprenticeship component
  • Provide awareness and guidance to ensure that the apprentice is kept safe in terms of Safeguarding, Prevent and Health & Safety. Discuss this as part of the review process and make any necessary referrals to the relevant University support services as required
  • Develop and maintain employer relationships using university channels to monitor the apprentice’s university attendance & engagement, progress at work.  Update the apprentice line managers about their progress and their apprentice’s progress at the University
  • Assist with the planning and delivery of induction programmes and on-going induction to support Apprentices transitioning to Higher Education learning
  • Support apprentices, work mentors and line managers in using Aptem. Develop good practice regarding making regular reflective entries in their apprenticeship learning plan and End Point Assessment portfolio preparation
  • Assess and report on Aptem entries that apprentices submit as evidence. Provide the apprentice with quality, constructive and supportive feedback
  • Engage with quality assurance procedures to ensure University standards are met and compliance with confidentially and data protection policies
  • Attend staff development/information events, where appropriate, that will inform and influence practice within Degree Apprenticeships


The Person (Essential)


Knowledge, Skills and Experience 

  • Experience of delivering and/or internally quality assuring Apprenticeship framework or standards
  • Experience of participating in Ofsted quality assurance inspection
  • Ability to work to tight deadlines with a high level of accuracy
  • Excellent organisational skills
  • Ability to prioritise workload
  • A high level of intercultural sensitivity 
  • Experience of meeting demanding targets 
  • Demonstrable competence in planning, project management and evaluating effectiveness 
  • Flexible approach to working patterns to meet the needs of employers and their apprentices
  • Competent in the use of Microsoft Office


Attributes and Behaviour

  • Good interpersonal and negotiation skills both in person and by phone 
  • Excellent writing skills 
  • Excellent problem solving with ability to use own initiative 
  • Strong user-focused approach 
  • Team player, able to develop and maintain productive working relationships 



  • A relevant first degree or equivalent professional and work based experience


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University is also a member of the Euraxess initiative supporting researchers in Europe.