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Applications Support Analyst

Requisition ID:  12785

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  03-Oct-2021


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £31,406.00 - £40,927.00  per annum

Closing Date: 7th November 2021


The role

To support the identification, implementation and maintenance of suitable systems to satisfy the technical requirements of our customers, typically other University departments. This role has varied duties that include but is not limited to technical 
analysis, business analysis and project management.


Key to this role is the ability to effectively collaborate with University staff members across all disciplines and levels of seniority.  You will possess strong analytical skills complementary to the applications supported.


Substantial practical experience of deploying and maintaining enterprise level applications, along with experience of supporting the running of services at both the technical and customer level.

Informal enquiries to: Mr Stephen Donoghue –  Applications Support Manager, email: steve.donoghue@ncl.ac.uk

Key Accountabilities
• Integrate, administrate, and manage enterprise level, server-based applications 
• Manage the server landscape that supports in scope applications where required
• Administrate and manage application databases to ensure continued integrity of the data and efficiency of the related systems.
• Design and development of new applications and of new functionality to enhance and augment existing applications using a mixture of development tools and methodologies
• Business analysis and consultation phase prior to any tendering process or product purchase
• Continuously update applications to: 
o Identify and fix defects 
o Maintain support for dependent software components 
o Ensure adherence to security standards and best practices 
o Ensure compatibility with underlying infrastructure provision 
• Manage small to medium sized projects, liaising with key stakeholders and colleagues and suppliers
• Ensure any issues are escalated efficiently and ensure management is aware of any issues and the consequences thereof
• Ensure system and services are documented
• Act as an application support subject matter expert (SME) and use this knowledge to deliver excellence in operational support, project and change
• Understand the Technology Roadmap and assist in its implementation as directed
• Ensure that policies, standards, procedures and guidelines are followed
• Any other reasonable duties that fall within the scope of the post, as allocated by the line manager

The Person (Essential)
Knowledge, Skills and Experience 

• Experience of working in application support in a similar size and complexity organisation
• Extensive technical background in the software used by NUIT
• Experience of delivering application support services to a dispersed customer base in multiple locations
• Experience of working with third party vendors and delivering an effective service using their services
• Interest in identifying and implementing new and innovative technologies to support customer needs, drive up quality and improve value
• Able to demonstrate focus on customer needs
• A working knowledge of Cybersecurity processes and practices is essential 


Attributes and Behaviour
Team Working

• Encourages and facilitates collaboration, cooperation and results
• Inspires, motivates and guides more junior team members
Embracing Change
• Supports organizational change agents to improve maturity and practices, in support of University goals and strategy
• Mobilizes themselves to support and enable change efforts 
Finding Solutions
• Analyses situations quickly and effectively to determine the best way to deliver the required result
• Keeps their technical knowledge up to date and has a wider understanding of the technology landscape inside and outside their area
Delivering Services
• Sets and accomplishes challenging goals
• Defines standards in terms of doing what is appropriate and doing it well
• Leads by example in delivering high quality outcomes that they take responsibility for


A relevant technical qualification (degree equivalent) or equivalent technical experience


Job Summary Categories
• Application development and support
• Application configuration
• Database management and support
• Systems administration and support
• Business analysis


• ASUP – Level 5
• CFMG – Level 5
• HSIN – Level 5

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.

Requisition ID: 12785