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Student Placement - ICT Assistant

Requisition ID:  1376
Location: 

Newcastle, GB

Contract Type:  Fixed Term
Posted Date: 

 

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

 

Salary: £18,709.00  

Closing Date: 2 February 2020

 

 

 

 

The Role

 

Newcastle University IT Service (NUIT) is looking to recruit a Computing Science / related undergraduate student for a 13 month work placement within the University based within the Local IT Support Team in the school of Engineering, beginning mid July 2020.

We can offer excellent experience in a wide variety of work covering first-line triage & desktop support; deployment and configuration of Windows onto users’ PCs; setup, testing and deployment of a new build for Windows 10 in our undergraduate and postgraduate computer rooms.
• Work with School Computing Officers on a wide range of IT activities.
• Respond to requests for help from staff & students.
• Perform desktop support duties, this encompasses a wide range of IT related issues.
• Operate an “IT Clinic”, being the main customer-facing resource for a walk-up facility where staff and students request advice on IT issues.

You will begin working in the NUIT SAgE Faculty IT team providing local IT support within the School of Engineering and work on the following planned projects:
• Involvement in a PC refresh project: Identify any PC over 5 years old from a pool of 500+ and then plan, arrange and facilitate upgrade /replacement.
• Work on a unique and substantial IT project throughout the year.

To support the School of Engineering Computing Officers in providing an IT Service to the School and its members.

 

Working within the School of Engineering, provide assistance to the School Computing Officers and offer second line support for School staff and students, to also undertake technical projects on behalf of the School.

 

You will work across the School responding to requests from staff & students while working on projects to enhance the School’s IT experience.

 

Close effective liaison with a wide variety of colleagues and customers: staff & students in the service areas; colleagues in the IT Service, including staff based in Central IT Services and SAgE Computing Officers.


The role will suit a highly flexible, self-starting IT professional who is a good generalist and excellent problem solver, who has strong IT skills and who is comfortable in a customer facing role working with a wide range of University staff and students.

 

The post is full time, based on a 37 hour week.


For an informal discussion and further information about this opportunity please contact Dan Padgett on 0191 208 7818 daniel.padgett@newcastle.ac.uk   
and/or Daniel McMillen (current placement student) Daniel.McMillen@newcastle.ac.uk and/or Alex Chan (previous placement student) a.chan@ncl.ac.uk 

 

For further information please visit the websites below:


https://services.ncl.ac.uk/itservice/files/Alex_Chan_placement_testimony.docx

http://www.ncl.ac.uk/engineering/

http://www.ncl.ac.uk/sage
http://www.ncl.ac.uk/itservice

 

Key Accountabilities

 

  • Working with School Computing Officers on a wide range of IT activities, such as operating an “IT Clinic”; being the main customer-facing resource for a walk-up facility where staff and students request advice on IT issues.
     
  • Responding to request for help from staff & students.
      
  • Performing desktop support duties; this encompasses a wide range of IT related issues.
     
  • Involvement in a PC refresh project: Identify any PC over 5 years old from pool of 500+ and then arrange and facilitate upgrade /replacement.
     
  • Working on a unique and substantial IT project throughout the year, for example upgrading staff and cluster PCs to a major new operating system.
     
  • Assisting with maintaing School virtual machine based servers, e.g. file, print, licence

 

The Person (Essential)

 

Knowledge, Skills and Experience

 

  • Ability to: prepare reports; other documentation; design and monitor project plans.
     
  • Customer focused and service orientataed, with the ability to manage relationships effectivley.
     
  • Able to work on own iniitative, proritise work and meet deadlines
      

The Person (Desirable)

 

  • Ability to triage service tickets, in terms of priotiry, an assignment to approriate officer
     
  • Practical experience of installing Microsoft Windows and products via WDS, GPO and SCCM
     
  • Practical experience of a variety of operating systems including but not limited to Windows, Linuix, Raspibian, Mac OS
     
  • Knowledge of virtual machine environments such as VMWare and Hyper-V

 

Attributes and Behaviour

 

Planning and Organising

  • Works in a planned and structured way 
  • Uses own time effectively 
  • Plans workload and tasks in a systematic way 
  •    Ensures that all activities are completed on time

 

Finding Solutions

  • Uses initiative to solve problems, is enterprising in effective use of material, financial and human resources
  • Looks at ways of overcoming obstacles rather than coming to a standstill 
  • Confidently deals with a broad range of information 
  • Keeps an open mind to alternative ways of doing things

 

Delivering Services

  • Getting the job done well. 
  • Responds to the School’s staff & students, seeing them as
    “customers” and follows through on their enquiries and requests.
  • Keeps fellow team members up to date with progress.
  • Co-operates with others.
  • Strives to deliver high quality results.
  •    Is enthusiastic in getting the job done on time.

 

Team Working

  • Willing to help others and share workloads
  • Gets involved with team tasks 
  • Supportive of team decisions 
  • Asks others’ opinion
  • Keeps other team members up to date with progress
  • Shares relevant and useful information with others 
     

Communicating

  • Can put forward own view whilst listening and respecting the views and opinions of others. 
  • Clear and concise; gets the message across to others.
  • Tailors content of communication to the audience

 

Qualifications

 

You must be working towards an under-graduate degree in Computing Science (or Equivalent) with a Business related component.

 

Any experience with deploying Microsoft Windows, managing via Active Directory (AD), Group Policy Objects (GPO) and Software Centre Configuration Manager (SCCM)

 

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

 

Requisition ID: 1376