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Student Engagement Coordinator

Requisition ID:  11561

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  13-Sep-2021


Newcastle University is a world-class UK University, advancing knowledge, providing creative solutions and solving global problems. Newcastle University in Singapore has been providing top-quality degrees in Singapore for over a decade and have graduated more than 1,000 students. We deliver jointly awarded undergraduate Newcastle University degrees with Singapore Institute of Technology in chemical engineering, electrical power engineering, marine engineering, offshore engineering and naval architecture, and mechanical design and manufacturing engineering. At Newcastle Research and Innovation Institute, we provide postgraduate education and training with MScs in Electrical Power Engineering, Energy and Sustainability, Marine Technology and Process Safety and Risk Management as well as research degrees (PhD, MPhil). Attracting and retaining staff of the highest calibre is our priority.


Salary: £22,254 to £23,487 per annum (with progression to £25,627)

Closing Date: 01 October 2021


The Role


We are seeking to appoint a highly motivated and enthusiastic individual in the role of Student Engagement Coordinator.  The role will involve implementing and promoting our student engagement polices and schemes and undertaking learning and teaching related administrative tasks within the unit.  The successful candidate will possess the qualities needed to support and empower students, including excellent presentation, organisation, and communication skills. The post is permanent and full time. 


Enquires (not addressed in the job description) may be made to Ruth Furlonger, Deputy Director of the Combined Honours Centre on ruth.furlonger@ncl.ac.uk.   For more information about the Centre and the Combined Honours degree programme please visit http://www.ncl.ac.uk/combined/


Key Accountabilities


1.    To implement, support, promote and enhance student engagement activities e.g., peer mentoring, Student Staff Committee, peer assisted study support, graduate mentoring, student partnership projects etc.
2.    To support the Lecturer in Student Engagement, and to facilitate the work of the Student Engagement Steering Group to meet the unit’s strategic aims and objectives in this area.
3.    To develop and deliver training for students in specific student engagement roles.
4.    To gather and analyse evaluative evidence on the student experience and the effectiveness of practice.
5.    To contribute to research projects related to student engagement and to supervise undergraduate interns.
6.    To disseminate good practice in student engagement across the University and externally.
7.    To assist in organising and delivering student recruitment and induction events and activities.
8.    To be responsible for processing financial transactions in the unit (in compliance with the University’s financial regulations).
9.    To be responsible for a number of administrative processes on a complex multidisciplinary degree programme e.g., approving module registrations, determining degree titles, survey management, and attendance monitoring.
10.    To undertake other administrative support processes including reception cover and the processing of PEC (Personal Extenuating Circumstances), and to contribute to the effective and efficient running of the office through a team approach.
11.    To assist the Learning & Teaching Assistant when required e.g., responding to enquiries from students, maintaining student data, and the circulation of Student Support Plans.
12.    To maintain academic standards and freedom, and work in accordance with University polices (e.g., equal opportunities, health and safety etc).
13.    To undertake training to develop the role; and to undertake other duties (commensurate with the grade) as required.

The person

Knowledge, Skills and Experience


  • Experience of working with or supporting students.    
  • Experience of evaluating the student expeirence.   
  • Familiarity of good practices in student engagement (e.g., activities such as peer mentoring and student representation).    
  • Experience in a clerical or administrative role in an office environment.    
  • Experience working within a higher or further education setting.    
  • Excellent presentation and communication skills.    
  • Excellent organisational and planning skills; ability to work to set deadlines under pressure, and to have a flexible attitute to work demands.    
  • Excellent IT skills (particularly MS Office, Word and Excel) and the desire to learn and operate new IT systems.    
  • Ability to work on own initiative with minimum supervision, and as an active and supportive member of a team.     

Attributes and Behaviours

 Embracing Change (others)
•    Accepts the reality and requirements of change as part of achieving organisational goals
•    Is able to achieve change at individual and functional level
•    Reviews and revises plans to meet with changing circumstances
•    Is supportive of others during change
•    Develops and implements new ideas    
Developing talent (others)
•    Focuses team and departmental development on wider organisational aims and objectives 
•    Personally involved in supporting the development of others – acting as a coach, mentor or trainer 
•    Provides feedback identifying areas for development and recognising good work
•    Helps others to recognise their own strengths and weaknesses
•    Gives timely and constructive feedback
•    Gives “on the job” support and training, looks at enabling skills transfer
Developing talent (self)
•    Puts time and effort into own performance review and PDR process
•    Reviews own ways of working to identify learning and improvements and puts them into practice 
•    Works towards developing professional qualifications and/or accreditation
•    Asks others for feedback on own performance 
•    Responds positively to feedback by changing and adapting behaviour 
•    Has a positive approach to new situations recognising different learning opportunities 
•    Grasps opportunities to expand own responsibilities and expertise, investing personal effort in enhancing skills and continuous learning
•    Recognises and values the success and advancement of colleagues
Team-working (self)
•    Respects the expertise and contribution of others even if own opinion is different
•    Shares relevant and useful information with others 
•    Keeps other team members up to date with progress
•    Gets involved with team tasks
•    Willing to help others and share workloads 
•    Supportive of team decisions
•    Asks others’ opinion
•    Encourages others to get involved
•    Talks about other team members in a positive way  
•    Respects the value that different views bring to the team    
Finding solutions (others)
•    Recognises urgency and takes decisive action when required
•    Identifies when given contradictory or inaccurate information
•    Formulates options and possible scenarios for consideration
•    Encourages creative and innovative thinking in self and others
•    Makes decisions based on understanding the wider organisational needs and having considered a range of possible options    


Good honours degree (or equivalent).    




Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the community they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, as well as being open to flexible working practices.