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Sports Attendant

Requisition ID:  24739
Location: 

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Part Time
Posted Date:  22-Nov-2022

 

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

 

What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

 

Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

 

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

 

Salary: £20,761 per annum

 

Closing Date: 12 December 2022

 

The Role

 

Our Sports Attendants work as part of a team responsible for the safe and effective running of the outdoor Sports facilities.  As part of this, you would be responsible for the control, cleanliness, and maintenance of our activity areas and equipment to make sure our customers are kept safe.  We will support and fund you to become qualified in First Aid every 3 years.

 

Our vision at Newcastle Sport is for everyone, students, and staff, to find their passion in sport.

 

Our outdoor facilities are spread across three sites – Cochrane Park, Longbenton, and Heaton Sports Grounds – and include 5 floodlit artificial turf pitches, 9 winter grass pitches, cricket pitch, and indoor seminar and classroom space.

 

We are proud of our modern facilities where we offer friendly team games, competitions, and high-level competitions to both our students and external user groups.

 

We work on a changing shift pattern depending on demand and this covers our opening hours of weekends 08:00-19:30hrs  and 08:00-22:30hrs weekdays and the successful candidate would be expected to be able to work throughout these hours.  We can provide you with an example of a typical working week if you would like to get in touch.

 

Interviews will be held on Monday 9 January 2023

 

We are keen to hear from people who can demonstrate excellent customer service skills, who are driven to want be part of our established friendly team, and capable of working alone.

 

For further information please contact Alan Reynolds at alan.reynolds@ncl.ac.uk or apply directly via www.ncl.ac.uk/vacancies

 

You may also want to read more about what we have on offer here.

 

 University’s sports facilities (indoor and outdoor).

 

To control, monitor, clean, maintain and supervise the use of the sports facilities, associated equipment and services for the benefit and safety of all users.

 

Key Accountabilities

  • Control, monitor and supervise the use of the University sports facilities to ensure the safety and security of all staff, users and property.
  • Support students with disabilities, long term health and mental health conditions to access sports facilities safely.
  • Identify and advise disabled students about access constraints that impact use of sports facilities.
  • Conduct an annual accessibility audit of facilities and report findings to the Operations Manager and/or Sports Facilities Supervisor (outdoor).
  • Open up and close down the sports facilities as required following the normal operating procedures set out by Sports Services, adhering to the stated hours of use.
  • Provide a reception service in the sports facilities assisting and advising all users in a professional and friendly manner to ensure they are directed to the right area of the facilities.
  • Deal with accidents and emergencies, administering First Aid as required.
  • Clean and maintain the indoor sports facilities areas and the external environment relating to the buildings to ensure required levels of cleanliness for all users.
  • Conduct regular building, activity area and equipment checks to ensure everything is fit for purpose, completing all the necessary documentation, reporting defects in the building, equipment and services.
  • Check, clean and maintain all sports equipment.
  • Set up activity areas and associated equipment for a wide range of sports and special events.
  • Maintain all equipment storage areas in a clean, neat and tidy manner. 
  • Carry out general portering duties. This will include delivery and collection of post, moving of equipment, receiving and delivery of goods to appropriate areas / people.
  • To have a flexible approach to operational tasks and to carry out other duties commensurate with the level of the post as directed by the Operations Manager and/or Sports Facilities Supervisor (outdoor).

 

The Person

 

Knowledge, Skills and Experience

  • Basic knowledge of sport and sporting activities
  • Knowledge of disability and familiarity with the implications of this in a sport setting.
  • Knowledge of / sensitivity to multicultural and disability issues.
  • Interest in sport and recreation
  • Approachable and well presented
  • Welcoming and friendly personality
  • Physically capable of setting up sports equipment
  • Good interpersonal and communication skills
  • Be able to work alone/unsupervised but also as part of a team
  • Methodical / logical approach to tasks
  • Flexible approach to work
  • Basic IT skills

Desirable

  • Ability to problem solve        
  • Relevant experience of customer service delivery in a sport and leisure environment
  • Relevant experience of basic cleaning and maintenance delivery    
  • First Aid Qualification
  • Basic knowledge of student sport      
  • Basic knowledge of how-to setup and take down sports equipment 
  • Basic knowledge of cleaning and maintenance protocols

          

Attributes and Behaviour

Delivering Services

  • Sees anyone they come into contact with (e.g. users, visitors, other departments, colleagues) as “customers” and interacts with them appropriately acting upon all requests / enquiries as requested
  • Has a positive attitude to all aspects of the role and is enthusiastic in ensuring all users get as enjoyable a leisure experience as possible
  • Pays attention to details to follow set procedure and protocols in order to deliver a high quality of service to all users across all aspects of the service

Understanding others

  • Clarifies the understanding of others to avoid misinterpretation and to confirm the other person’s expectations.  This is applicable with users or colleagues in order to deliver a high-quality service
  • Adapts own response to take into account the diverse range of cultural differences, behaviours and perspectives that present themselves on a daily basis within the sports facilities

Communication

  • Concise in all methods of communication so information is effectively passed to colleagues and users of the sports facilities
  • Chooses the most appropriate method of communications for each situation depending on timescales and complexity of information to be relayed
  • Is factually correct in the information being passed which requires a knowledge of Centre policy and protocol

 

Qualifications

  • GCSE Maths and English or equivalent

 

 

 

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University is also a member of the Euraxess initiative supporting researchers in Europe.

 

Requisition ID: 24739