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Senior Business Systems Analyst

Requisition ID:  2161

Newcastle, GB

Contract Type:  Open Ended
Posted Date: 


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £41,526.00 - £55,750.00 

Closing Date: 09 February 2020


The Role


To lead the design, development, implementation and on-going support of one or more major modules of the University’s ERP business systems, in line with the strategic requirements of the University. 


Working within a team responsible for HCM, Payroll and CRM, you will be responsible for developing and supporting the SAP HCM Payroll and Pensions modules as we leverage benefits from SAP S/4HANA today and continue on our longer term journey to migrate to SAP SuccessFactors.


You will have a key role in the SAP Success Factors roll-out programme, which began with Recruitment and Recruitment Marketing in 2019 and will continue with Employee Central in early 2020.


Extensive knowledge and experience of analysing requirements, designing, implementing and supporting core SAP HCM modules including Pensions experience is essential.


You will have a relevant degree or equivalent experience with significant practical experience as a Senior business systems analyst working on SAP systems. You will have experience and a proven track record of delivering solutions in a complex stakeholder environment. You will have proven skills and experience of effective relationship management in a business environment.


You will have experience as delivery lead for projects, managing internal and external resources, and working collaboratively with all stakeholders. Experience of agile project delivery would be an advantage.


This is an exciting opportunity to join Newcastle University’s IT as we embark upon an ambitious transformational programme of projects which will evolve our services in order to realise the University’s Strategy, Vision and Operational Plans.


Informal enquiries may be made to: Karen Wilson, HR and CRM Systems Manager, (telephone: 0191 208 5166), or email karen.wilson2@ncl.ac.uk     




Key Accountabilities


  • Partnering with business and technology groups to elicit requirements and manage the design, development and successful implementation of ERP products and modules
  • Partnering with Business Analysts and cross-functional groups to elicit functional and non-functional requirements
  • Understanding existing and anticipated ERP functionality, including cloud-based offerings, that meet business demand
  • Managing the configuration and set-up of ERP related solutions
  • Managing approved developments and projects as delivery lead ensuring completion to time and budget, managing internal and external resources and coordinating system and user acceptance testing
  • Leading the evaluation of new business systems solutions and exploring enhancements to existing business processes or systems. Partnering with business stakeholders and technical teams to translate software requirements into technical solutions
  • Planning and leading on support for the modules you are responsible for, including scoping and testing of support pack installation and software upgrades
  • Developing and maintaining good working relationships with stakeholders in order to design, develop, deliver and maintain effective business solutions. Providing advice about system functionality and supporting stakeholders in effective use of the systems
  • When required, partnering with key strategic ERP solutions partners to help develop the vision of the technology service
  • Working closely with 3rd party vendors including software providers, implementation partners and consultants
  • Working with business stakeholders to build business cases, gain buy-in and appropriate governance approval for proposed solutions
  • Acting as a source of advice and support in your area of expertise for Business Systems Analysts in your team


The Person (Essential)


Knowledge, Skills and Experience


  • Demonstrated knowledge of SAP products and modules
  • Proficient eliciting ERP integration requirements
  • Demonstrated proficiency in configuration and functional set-up of SAP software
  • Demonstrated domain knowledge of enterprise wide ERP related business and technical processes
  • Ability to manage and prioritise multiple complex projects simultaneously
  • Ability to be flexible about project changes and dynamically mitigate risks in the moment with mid-course corrective action
  • Demonstrated experience establishing and maintaining good working relationships with key stakeholders
  • Appropriately manages customer expectations regarding scope, schedule and budgetary parameters
  • Experience leading cross functional teams and projects to drive business improvements
  • Excellent verbal and written communication skills
  • Strong analytical skills with ability to learn new things and adapt quickly to changing technologies and new business requirements
  • Strong negotiating and influencing skills 
  • Customer focused and service orientated, with the ability to manage relationships effectively 
  • Demonstrated experience writing software requirement specifications and test specifications
  • Detailed knowledge and experience on two or more core SAP HCM modules to include Personnel Administration (including Pensions experience)


  • Experience in SAP Payroll
  • Experience implementing Success Factors, in particular Employee Central
  • Experience in some of the latest generation SAP technologies and products e.g. FIORI, S/4HANA
  • Understanding of agile / iterative development methodologies
  • Basic ABAP development or debug skills
  • SAP PI (or other SAP integration technology) skills and experience


Attributes and Behaviour



  • Builds relationships with key players internally and externally in order to gain support
  • Explains how own proposals will support the interests of others (win-win strategies)

Thinking strategically

  • Sees the bigger picture.
  • Understands and makes sense of complex or conflicting data and different perspectives of stakeholders and University areas/faculties/etc.
  • Understands and is sensitive to wider organisational priorities.

Finding Solutions

  • Thinks broadly when faced with problems, consults others and builds on the ideas of others, borrowing and adapting to find the best solution
  • Considers large amounts of complex information quickly and identifies key issues
  • Sees and/or develops a range of options to deal with problems and uses skill, knowledge and experience to decide how to proceed
  • Keeps an open mind to alternative ways of doing things.

Delivering Services

  • Takes responsibility for achieving own targets, striving to deliver high quality results.
  • Demonstrates high energy and commitment to the delivery of excellent service.
  • Has a positive attitude for doing things better
  • Looks for ways to make immediate improvements (quick wins)

Team Working

  • Gets involved in external groups across HE and other relevant sectors
  • Willing to help others and share workloads.
  • Looks at ways of developing cross functional co-operation and support




  • A degree or equivalent level of study required or significant relevant practical experience.


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Requisition ID: 2161