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Residence Maintenance Assistant

Requisition ID:  9726

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  15-Oct-2021


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £19,209  per annum, pro rata

Closing Date: 29 October 2021


The Role


Accommodation Services are looking to recruit a motivated individual to carry out routine responsive and planned maintenance tasks and checks to provide a repairs service to agreed standards for customers.  Experience of working as part of a team and in a customer service environment is essential.


You must also have a flexible approach to working and be able to work at other Residence sites as required.


The post is part time post for 25 hours per week (hours of work 9am – 2pm Monday- Friday).  Weekend work may be required as business needs.

For further information about Accommodation Services at Newcastle University see: https://www.ncl.ac.uk/accommodation/


Informal enquiries should be directed to Vera Burns, Residences Team Leader: vera.burns@newcastle.ac.uk


Key Accountabilities

  • Investigate reported defects and carry out a range of general maintenance and repair tasks in accordance with agreed standards and procedures. Ensure that those defects which fall outside of these guidelines are reported in accordance with Service procedures
  • Undertake planned maintenance and tasks e.g. routine testing of fire alarm systems (weekly), door locks (monthly) portable appliance testing (annually) and testing /inspecting of other fixtures e.g. taking meter readings in accordance with Service guidelines and to agreed standards
  • Carry out residence inspections and audits, liaising with colleagues to provide an efficient service for residents and report any damage/tenancy breaches to line manager so that appropriate action can be taken
  • Respond to any emergencies and take the appropriate action to minimise further damage to buildings or risk to occupants
  • Carry out a range of general and specialised cleaning and general tasks in accordance with agreed standards
  • Support the University’s commitment to training and development by participating fully in training courses designed to improve personal skill levels and knowledge
  • Support the University in promotional activities e.g. visit days showing prospective students and other visitors around University accommodation


The Person (Essential)

Knowledge, Skills & Experience


Customer focussed approach:-

  •   Ability to communicate clearly
  •   Ability to follow instructions clearly
  •   Must be a good team worker and equally able to work alone
  •   Flexible and adaptable approach


Standards orientated:-          

  • Ability to prioritise workload and remain calm under pressure
  • Positive approach to personal and skill development
  • Basic maintenance skills          
  • Reliable and dependable
  • A positive flexible “can do” attitude and enthusiastic approach


Attributes & Behaviours


Delivering Services

  • Pays attention to detail
  • Knowledge of manual handling
  • Has a positive attitude for doing things better
  • Is enthusiastic in getting the job done on time


Finding Solutions

  • Recognises urgency and takes decisive action when required
  • Uses initiative to sort things out
  • Looks at ways of overcoming obstacles rather than coming to a standstill
  • Keeps an open mind to alternative ways of doing things


Planning & Organising

  • Works in a planned and structured way
  • Ensures that all activities are completed on time
  • Plans workload and tasks in a systematic way
  • Uses own and others’ time effectively




  • NVQ Building maintenance
  • Knowledge of Health and Safety
  • Knowledge of Manual Handling



Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 9726