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Library Attendant

Requisition ID:  1352

Newcastle, GB

Contract Type:  Open Ended
Posted Date:  02-Dec-2019


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £18,342.00 pro rata

Closing Date: 16 December 2019





The Role


Working as part of a team of Library Attendants either during core Library service hours or during evening, overnight and weekend opening hours; ensuring that the Library provides effective customer services and that it operates safely and securely during periods of limited staffing. You may be required to work at any of the Library sites.


Good numeracy and literacy and previous experience of working in a customer focused service environment are essential.  You will possess good interpersonal and customer care skills and the ability to work accurately and with attention to detail.  Experience of working within a building or facilities management role would be an advantage. 


Mobility and physical fitness consistent with the need to push trolleys, carry parcels and move equipment is essential.  You will also be required to undertake mandatory health and safety training relevant to the role.


Work is term-time only and the shifts available are:



Wednesdays 23:59 – Thursdays 08:00

Fridays 23:59 – Saturdays 08:00



Sundays 23:59 – Mondays 08:00

Mondays 23:59 – Tuesdays 08:00

Tuesdays 23:59 – Wednesdays 08:00



Mondays 17:00 – 00.00

Tuesdays 23:59 – Wednesdays 08:00

Wednesdays 23:59 – Thursdays 08:00


* Please indicate in your application which of the above posts you would like to be considered for.


For general enquiries please contact Louise Turnbull on 0191 2087666 or David Errington on 0191 2087716


Further information can be found by following this web link: http://www.ncl.ac.uk/library/



Key Accountabilities


  • Providing a reception service dealing with general and directional enquiries, referring complex enquiries to Customer Services staff.
  • Providing assistance to customers in the operation of the Library’s self-service loan and return equipment, vending machines, photocopiers, etc.


  • Responding to emergency situations and taking appropriate action to minimise damage or distress, e.g. assisting with emergency evacuations, dealing with floods.


  • Undertaking routine building patrols to contribute to the general security of the building, property and people, and reporting incidents and potential breaches of secrurity.


  • Carrying out routine safety checks and reporting defects to the relevant parties and assisting in the routine testing of fire alarms and other equipment.


  • Providing first aid, following appropriate training.  Operating as Fire Marshall/Warden and undertaking mandatory health and safety training as required of the role.


  • Ensuring the good order of the Library by moving furniture, setting up rooms, emptying waste bins, taking refuse to appropriate collection points, carrying out incidental cleaning and replenishing sanitary supplies.


  • Collecting and delivering materials to and from the Library’s stores, sorting and distributing mail and parcels, and delivering items from the Print Room to locations around the university campus, either by vehicle or by hand.


  • Checking and replenishing printers photocopiers and other library equipment.


  • Assisting in the induction of new staff by working with them to enable them to gain the necessary experience and knowledge required to perform the job to the service level standards.


  • Completing work record sheets, providing information to identify that service level standards are being met.


  • Any other duties within the scope and general nature of the grade which may be required.



The Person (Essential)


Knowledge, Skills and Experience


  • Literacy and numeracy appropriate to the role
  • Good communication, interpersonal and customer care skills
  • Ability to work accurately and with attention to detail
  • Experience of working in a customer focused service environment
  • Capable of pushing trolleys, carrying books and furniture, and working at height



  • IT skills, with ability to use Microsoft Windows, email and internet searching
  • Experience of working within a building or facilities management role
  • Possession of a full driving license
  • Experience of dealing with difficult customers and diffusing conflict
  • Awareness of the range of library services and resources



Attributes and Behaviour


  • Is factually correct and gives consistent information
  • Willing to help others and share workloads
  • Keeps other team members up to date with progress
  • Works in a planned and structured way
  • Ensures that all activities are completed on time to meet set standards
  • Pays attention to detail
  • Strives to deliver high quality results
  • Is enthusiastic in getting the job done on time






  • 5 GCSE passes at Grade C or above, or equivalent

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Requisition ID: 1352