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Global Education and Community Assistant

Requisition ID:  21327

Newcastle, GB

Contract Type:  Fixed Term
Working Pattern:  Full Time
Posted Date:  28-Jul-2022

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package, plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary: £23,144 to £24,285 with progression to £26,396 per annum


Closing Date: 28 August 2022


The Role


Newcastle University is a founding member of the Russell Group with a thriving international community of staff and students from over 140 countries. Our global vision is to excel by being an internationally networked and diverse community of students and staff who identify as global citizens, and who can respond to global challenges through the research we undertake and the skills and knowledge we create. The International Office leads the University’s international relations and partnerships, international student recruitment and global engagement.   

Global Opportunities (GO) is one of five teams in the University’s International Office (IO). The GO team develops and manages the frameworks and administration of the University’s global programmes, with the aim to equip our students and staff with the skills to succeed as critical global citizens. The main purpose of the job is to support in the development and implementation of a key initiative of the University’s Global Strategy: Global Education and Community (GE&C).


The Global Education and Community plan recognises not just Newcastle’s positive contribution to the wider world, but also how that wider world, in its complexity, informs our teaching and learning. Global education means understanding that there are different ways of knowing and living in the world. It means openness to difference, being critical and questioning about global norms, and awareness of global inequalities. You will support the development and delivery of this plan, working closely with colleagues across and outside the University.


We are keen to develop our teams and look at how we can support you with your career development with us. You will have access to a range of development opportunities via the University’s Organisational Development Unit. In addition, the International Office is offering staff development conversations and you will be entitled to request a series of sessions from members of the International Office management team during your time in post.  


We are keen to hear from people who are highly proactive, able to manage a complex workload and shape this exciting role. If this is you, we are keen to hear from you. We are happy to discuss flexible working arrangements and can offer hybrid working of on site and at home for this role.


This a great opportunity for a graduate who is looking for their first career step. We also see this as an internal development opportunity for colleagues looking for secondment opportunities.


This post is offered on a fixed-term basis for 12 months.


For informal enquiries, please contact Andrew Griff-Owen, International Mobility Manager at


Key Accountabilities


Work with IO colleagues to develop, plan, promote and deliver activities to support the Global Education and Community (GE&C) strand of the Global Strategy, ensuring progress towards strategic aims and compliance with internal and external procedures and policy


Administrative support, research and reporting

  • Support the development, planning, promotion and delivery of new types of international opportunities for students, especially those that take place on campus, with local partners and with global partners online. This will include in-person and virtual event planning and coordination
  • Support the delivery of communication plans and promotional activities to both raise the profile of, and ensure excellent engagement in, Global Education & Community activity. For example, developing case studies, contributing to web pages and other external and internal communications
  • Research and support the development of tools to support colleagues across the University to deliver Global and Education activity, for example virtual exchange, and activity that supports the development of intercultural communication, and global and cultural awareness
  • Support the development, promotion and delivery of digital open badges/digital micro-credentials
  • Research relevant trends and opportunities relating to the internationalisation of student experience, and prepare reports for IO colleagues and others across the University
  • Collect data and prepare statistical and qualitative reports, for example, coordinating ‘listening sessions’ with students, and collecting and presenting data on activity relating to Global Education and Community
  • Providing meeting support, including organising meetings, writing minutes and monitoring actions
  • Support the supervision and development of a team of student workers to contribute to the development of delivery of Global Education and Community activity 

Liaison and customer service

  • Support the preparation of verbal and written presentations of Global Education and Community plans at relevant internal and external forums, to ensure initiatives are co-developed by academics, students and professional services colleagues
  • Coordinate and support relevant incoming and outgoing visits to the University, with partners including universities and external stakeholders, and communicate with key internal stakeholders to deliver an efficient, professional and purposeful programme 
  • Develop and maintain effective working relationships with international and domestic students, external partners and other external stakeholders, as well as with colleagues across IO teams, Academic Units and Professional Services
  • Providing assistance to, and cover for, other areas of Student and Academic Services and International Office as required


  • Contribute to the effective and efficient running of the service through a collaborative and collegiate team approach, providing information and assistance to colleagues as appropriate
  • Any other duties, consistent with the post’s grade, as requested by senior colleagues and which support the continuous improvement of our service

The Person

Knowledge, Skills and Experience 

  • Relevant administrative experience
  • Relevant experience producing accurate and effective written communications, reports, and digital materials
  • Ability to manage and prioritise own workload, solve problems, and use own initiative appropriately
  • Ability to work effectively within a team and establish, maintain and communicate within relevant internal and external networks of contacts across a wide range of partnerships
  • Excellent IT skills, particularly in the use of Microsoft Office, and the ability to work with data
  • High level planning and organisational skills and the ability to be flexible according to changing needs
  • Ability to assimilate a wide range of, sometimes complex, information and provide support and advice to students, staff and stakeholders as appropriate
  • Excellent presentation skills


  • Experience of organising activities involving groups of people
  • Enthusiasm and experience in working in an international environment


Attributes and Behaviour

  • Team-working: works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the organisation where different skills, expertise and opinions are valued
  • Communicating: uses clear, concise and accurate communication, tailoring the approach accordingly and encourages a two-way communication process
  • Planning and Organising: manages time and resources by prioritising and organising effectively
  • Finding Solutions: generates a range of viable options and decides on an appropriate course of action that best fits organisational and area goals
  • Understanding Others: understands colleagues, students and other stakeholders
  • Embracing Change: recognises the need for change and is forward looking
  • Promotes the benefits of change to others and regularly comes up with new ideas
  • Has the willingness to adopt new ways of working and to make improvements
  • A proactive approach to problem-solving in all situations


  • Educated to A Level or equivalent


  • Educated to Degree level or equivalent


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 21327