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Education Assistant

Requisition ID:  19784

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  10-May-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.


Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary: £20,092 with progression to £21,686 per annum


Closing Date: 25 May 2022


The Role


We are seeking to appoint a highly motivated and enthusiastic individual to work in Philosophy. You will support a number of learning and teaching functions, working flexibly to provide administrative support to ensure the smooth and effective running of our undergraduate degree programme.


You will play a key role in ensuring the quality of programme delivery through supporting annual processes and being a key link with students and academic staff. A data and systems driven approach, and the ability to work effectively within a team and to relate well to others is essential.


You will possess excellent organisational and communication skills, have a keen eye for detail, and look to identify and implement improvements.


For more information about Philosophy please visit here.


Informal enquiries may be made to Deborah McLean, on 0191 208 7871.


Key Accountabilities

  • Provide administrative support to the learning and teaching functions of the Unit (working with the Degree Programme Director, Chair of the Board of Examiners, and Module Leaders), and to be the first point of contact for students and visitors at reception
  • Administer a number of learning and teaching processes using existing systems, processes, and standard operating procedures (escalating as appropriate)
  • Be responsible for a number of course administration processes which includes: the organisation of recruitment and induction activities; the updating of the undergraduate handbook, timetables, and module outline forms; the monitoring of the baseline of module information on our virtual learning environment (VLE); and coordinating the submission of assessed work and associated assessment procedures
  • Be responsible for a number of administration processes relating to student support which includes: maintaining student data, the processing of PEC (Personal Extenuating Circumstances) forms, and the monitoring of attendance and academic progress
  • Support the academic leads by providing administrative support for, and the delivery of, schemes that enhance the student experience which includes: peer mentoring, and the Student Staff Committee
  • Proactively receive, resolve and respond to enquiries received in the Unit, to ensure that an effective service and clear advice is provided to colleagues and customers. Working closely with other Units (especially Combined Honours) and Schools in the Faculty and across the University
  • Disseminate information to students on behalf of the Unit as appropriate, and to develop and maintain the Community site on our virtual learning environment (VLE)
  • Assist with the organisation of committees, sub-committees and working groups, to include; room bookings, the preparation and circulation of papers, drafting agendas, taking minutes, and maintaining and proactively managing actions
  • Develop, implement and maintain effective procedures and systems with a data- and systems-driven approach, to ensure that support is efficient, timely and accurate
  • Contribute to the effective and efficient running of a designated office through a team approach; working with the Education Administrator
  • Undertake other duties commensurate with the grade, as required by the Head of Unit, Education Administrator, and the Line Manager


The Person


Knowledge, Skills and Experience

  • Experience in a clerical or administrative role in an office environment
  • Excellent organisational and planning skills; ability to work to set deadlines under pressure, and to have a flexible attitude to work demands
  • Excellent communication and interpersonal skills, with the ability to liaise professionally with staff at all levels of the organisation as well as with external partners and visitors
  • Excellent IT skills (particularly MS Office, Word and Excel) and the desire to learn and operate new IT systems
  • Ability to communicate clearly orally and in writing
  • Ability to work on own initiative with minimum supervision and as an active and communicative member of a team


Attributes and Behaviour


Planning and organising

  • Works in a planned and structured way
  • Uses own and other’s time effectively
  • Plans workload and tasks in a systematic way
  • Sets own priorities in conjunction with team and area objectives
  • Uses systems and tools to ensure records and audit trails are clear and up to date

Delivering Services

  • Works in a planned and structured way
  • Uses own and other’s time effectively
  • Plans workload and tasks in a systematic way
  • Sets own priorities in conjunction with team and area objectives
  • Uses systems and tools to ensure records and audit trails are clear and up to date
  • Pays attention to detail


  • Is factually correct and gives consistent verbal and nonverbal messages
  • Clear and concise; gets the message across to others
  • Chooses communication tools appropriately e.g. selective use of emails and other channels of communication
  • Tailors content of communication to the audience, changing style, and tone and format appropriately
  • Uses face-to-face communication regularly; team meetings, one to ones, informal discussions/chats, and briefing sessions

Team working

  • Respects the expertise and contribution of others even if own opinion is different
  • Shares relevant and useful information with others
  • Gets involved with team tasks
  • Willing to help others and share workloads



  • Educated to A-Level/NVQ 3 (or equivalent) or vocational qualifications            


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 19784