Education Assistant

Salary:  £24,900 with progression to £26,338 per annum (pro rata)

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date:   31 July 2025

The Role

The School of English Literature, Language and Linguistics are looking to appoint a new Education Assistant.  You will join a small team who together support students through the student learning life cycle.

The School has a strong Equality Diversity and Inclusivity commitment to ensure the professional career development of all our colleagues. For this role we encourage applications from individuals who can complement our existing team, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

Education Assistants provide professional administrative services to ensure the smooth and effective running of the School’s taught programmes. Working as part of the Education Team, you will help to deliver an excellent experience for our customers. You will work with students, academics, Professional Services colleagues, and other key stakeholders.

To apply, please complete an online application form and upload your CV and cover letter. In your cover letter, please state how you are a good fit for this role. Please outline how you meet or exceed the essential requirements of the role as outlined in the Job Description below; we recommend that you provide examples to best demonstrate how you meet the essential requirements.

This is a part time role for 18.5 hours per week (0.5FTE).

For all informal enquiries please contact Sherelle Coulson, Deputy School Manager, Sherelle.Coulson@newcastle.ac.uk. 

Interviews will be held on Tuesday 12th August

Key Accountabilities

• Respond to queries and requests from students and academics quickly and efficiently, signposting onwards where appropriate
• Use University systems to provide, check and update student and education-related data and documentation
• Support education and student-experience related activities, for example student induction and open days
• Co-ordinate and provide administrative support for committees and meetings
• Contribute to the continuous improvement of the school’s processes
• Understand and implement relevant policies and procedures

The Person

Knowledge, Skills and Experience

• Work experience in an administrative or customer service setting
• Up-to-date and relevant digital skills
• Numerical and data management skills, with attention to detail
• Ability to manage time effectively
• Ability to manage own targets and meet deadlines
• Can deal with sensitive information and maintain confidentiality
• Effective planning and organisational skills
• Problem solver, with solution-focussed outlook
• Ability to work independently and as part of a team
• Excellent speaking and writing skills, with capability to customise communications for different audiences
• Active listener who responds to and reflects on conversations

Attributes and Behaviour

• A positive, proactive and professional attitude
• Commitment to excellent customer service
• Works in a planned and structured way 
• Flexible and adaptable approach to work, can deal with changing circumstances
• Uses own and others time effectively
• Willing to help others and share workloads
• An aptitude for using tools and technologies to enhance, improve and simplify routine work
• Enthusiastic learner, taking responsibility for own development

Qualifications

• GCSEs, or equivalent qualifications, including Maths and English at GCSE Level 4 or equivalent or relevant work experience in an administrative or customer service setting are essential

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 28334