Education Administrator

Salary: £25,285 to £25,948 with progression to £27,396 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 08 June 2023

The Role

We are looking for a highly motivated and enthusiastic individual to join our Professional Services Team in the School of Psychology.  Working closely with the Team Leader to provide comprehensive administrative support to the Doctorate in Clinical Psychology and other postgraduate programmes as required. Your duties will span the full student life-cycle from registration, assessment and progression to graduation.  The role will include day to day line management of the Postgraduate (PG) Learning and Teaching team and deputising for the Team Leader as required.

Please direct informal enquiries to Lynne Davison – Lynne.davison@newcastle.ac.uk

Further information on the School of Psychology can be found here.

Key Accountabilities

• Work closely with the Postgraduate Team Leader to support the day to day activities of the PG team to ensure the programmes are fully supported
• Support the Team Leader in determining and inputting amendments to annual documentation such as modules and regulations, seeking advice from academic colleagues where necessary
• Responsible for ensuring the PG Team provide guidance, based on regulations, to students and academic colleagues with regard to non-standard requests, and for providing student-based management information as required
• Acting as expert user of the various University systems, and for training other staff where appropriate
• Support the Learning & Teaching Team Leader with student attendance monitoring administration as requested
• Responsible for ensuring the PG team administer student notification of absence requests, and respond to information requests linked to external audits, e.g. Home Office and professional bodies.  In addition, liaise with relevant personnel regarding information required for completion of international sponsored student reports
• Work closely with the Team Leader for the collation and production of assessment materials, ensuring they are prepared, collated and submitted to deadlines in the prescribed format, including liaison with External Examiners. In addition, administration of exams and Boards of Examiners processes, including chasing missing marks or anomalies in marks.  Deputising as required
• To ensure that in-house practical and examination assessments are organised to ensure Student Support Recommendations (SSP) are actioned
• Where appropriate to act as secretary to various School Committees, including agenda preparation and circulation, minute taking and monitoring progress of actions
• Support the collation of timetable requirements in agreed timescales and, in liaison with the Learning & Teaching Team Leader, managing the practicalities of proposed timetables, taking into account appropriate locations (including multi-site on and off University premises), and liaising with academic colleagues regarding requirements, advising on constraints and practicalities of requests
• Responsible for the oversight of the student evaluations process, and extraction of reports from the relevant system
• To ensure the administration of processes relating to adjustments required for students with wellbeing issues or personal extenuating circumstances are undertaken
• To work with the Education Assistant Administrator to support the arrangement of student placements and maintaining accurate records
• To assist, as appropriate, with the receipt and acknowledgement of appeals and complaints forms, and for chasing additional information where required, tracking within stated timescales. In addition, making and recording of standard criteria- based decisions, referring requests which require further decision-making authority to the relevant personnel, and communicating of decisions to students via prescribed systems on behalf of the relevant academic member of staff
• To support the annual quality assurance processes and assist with the preparation of documentation necessary for Teaching Quality Assessments
• Work with Professional Services colleagues in the School to ensure cross cover support especially at critical times
• Any other duties within the scope and general nature of the grade which may be required.  This includes some flexibility in working hours and may include occasional weekend working (in the region of two Saturdays per year)

The Person (Essential)

Knowledge, Skills and Experience

• Initiative and judgement to resolve problems independently
• Good written and/or oral communication skills
• Good numeracy skills
• Excellent IT skills. Ability to use Microsoft Excel, Word, Outlook, and PowerPoint, and ability to type documents with both reasonable speed and accuracy and the ability to manipulate and analyse information for  management purposes
• Familiarity with work priorities and those of colleagues
• Ability to train/develop and supervise other colleague
• Working knowledge of relevant systems (SAP, NESS, MOFs, Canvas, Syllabus Plus, Evasys) (Desirable)

Attributes and Behaviour

Planning and Organising

• Effective at working independently, organising and managing a heavy and complex workload
• Uses own and others time effectively
• Uses systems and tools to ensure records and audit trails are clear and up to date
• Ensures others know how process and systems work

Delivering Services

• Sees other departments and colleagues as “customers” and follows through on their enquiries and requests
• Keeps fellow team members up to date with progress
• Co-operates with others in achieving targets
• Pays attention to detail

Communicating

• Clear and concise; gets the message across to others
• Chooses communication tools appropriately e.g. selective use of emails and other channels of communication
• Tailors content of communication to the audience, changing style, tone and format appropriately

Team working

• Shares relevant and useful information with others
• Keeps other team members up to date with progress
• Willing to help others and share workloads

Qualifications

• Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or substantial relevant work experience in the unit or a comparable setting
   

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 25530