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Deputy School Manager (Operations)

Requisition ID:  9522

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  13-Jul-2021


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £41,526 - £44,045, with progression to £49,553 per annum

Closing Date: Tuesday 10th August 2021



The Role 

The Faculty of Science, Agriculture and Engineering is seeking an exceptional and experienced Deputy School Manager to join the School Natural and Environmental Sciences’ senior Professional Services management team. This is an exciting and challenging role, and you will be responsible for leading School operational services with senior level responsibility for the development of an environment to enable high quality education, research and engagement. 


You will inspire, lead and develop teams, having overall responsibility for ensuring all the School’s activities relating to operational services are carried out effectively and with a commitment to enhanced efficiency and quality. This includes building and leading relationships with key business partners across the Faculty and University and working in alignment with the Deputy School Manager (Education) to support excellent service delivery and a ‘one team’ culture. You will be a member of the Faculty Operations community, working closely with other leaders and teams, sharing good practice and supporting consistent approaches.


You will be a proactive, innovative and highly organised individual, with evidence of successful development and implementation of policy, procedure and change processes. You will have a strong commitment to sharing best practice in a culture of continuous improvement, in addition to excellent interpersonal skills.  You will have demonstrable experience of building effective working relationships with academic and professional service stakeholders and senior management. You will be a graduate (or equivalent) with significant experience of working in a research or education environment, with a thorough knowledge and understanding of quality assurance and enhancement standards and practice in Higher Education institutions.


We are committed to building and maintaining a fair and inclusive working environment.  The position is available immediately and is offered on a full-time basis and we would be happy to discuss arrangements for flexible and/or blended working.
We appoint on merit and particularly welcome applications from groups that are currently underrepresented in administrative Professional Services such as LGBTQ+, Black, Asian and Minority Ethnic (BAME) colleagues and individuals who legally identify as male.


Please note, assessments are scheduled to be conducted w/c 28 August 2021. Interviews are pencilled in for w/c 6th September 2021.

For all informal enquiries, please contact Tom Harding, School Manager via email:  tom.harding@newcastle.ac.uk


For more information about the School of Natural and Environmental Sciences please click here.


Interviews are anticipated to be held on Tuesday 7th September


Key Accountabilities

1.    To take overall responsibility for ensuring that all the School’s activities relating to operational services are carried out effectively and with a commitment to enhanced efficiency and quality. This includes building and leading relationships with key business partners across the Faculty and University and working in alignment with the Deputy School Manager (Education) to support excellent service delivery and a ‘one team’ culture.

2.    To provide strategic, and operational support to the Head of School, School Manager and School Executive in the delivery of the School’s strategic plan and to take an active role in the delivery of Faculty strategic projects and priorities. To lead on the design and development of these strategic projects in the School, requesting and closely monitoring resource to ensure successful project completion.

3.    To hold senior administrative responsibility for Global and Engagement and Place strategies within the School, developing emerging and existing links, leading the development of academic initiatives and working effectively in partnership with key colleagues in the School, Faculty, University as well as external contacts. 

4.    To oversee the development of the School Strategic Estate Plan and other capital plans. Specifically to work with the Deputy Head of School, School Technical Manager, key School PS colleagues, Faculty Estates Manager and Dean of Strategic Projects on the development of a detailed 5 year space and facilities plan with a 10 year horizon outline projection for the School to feed into the Faculty and University’s Estate Strategic Plan.  

5.    To be the professional services lead on the development of a culture of Equality, Diversity and Inclusion (E, D & I) in the School, including the development of the school strategy for EDI, Athena SWAN and other external chartermark submissions and provision of data relating to EDI for internal monitoring and review purposes and external requirements.

6.    To oversee workload allocation processes across the multiple disciplines and to ensure management of the process, in collaboration with the Deputy Head of School and key PS colleagues in the School.

7.    To lead on the strategic analysis and presentation of relevant management information for the School with a view to identifying key trends, opportunities, and challenges, and recommending the appropriate action to address these. To lead on development of KPIs and agreed targets for the School in partnership with the Faculty Planning & Performance Team. 

8.    To lead, manage and develop a large and diverse team, promotion a culture of continuous improvement in a growing and evolving School, and with responsibilities including staff recruitment, induction, training, performance management and Performance Development Review (PDR).

9.    To be responsible for the management of change, taking into account changes in the internal and external environment, including emergency situations. To identify additional service requirements or shortfalls in service and recommend improvements or innovative solutions to ensure and maximise service quality within the School and across the Faculty.

10.    To lead and deliver on any other priority areas as agreed with the School Manager. This will include working across the Faculty in partnership with Deputy School Managers and the Faculty Executive Team. 

The Person (Essential)

Knowledge, Skills and Experience 

•    Knowledge of the wider HE environment and sector bodies.
•    Knowledge of Equality, Diversity & Inclusion practice and policies.
•    Excellent numeracy and IT skills, together with a high level of competency and confidence in handling and manipulating data from a diverse range of sources.
•    Excellent interpersonal skills, including negotiating influencing and relationship building and developing and working as part of a team.
•    Evidence of a proactive, creative and flexible approach to problem-solving. A ‘can-do’ approach.
•    Experience of issues relating to Higher Education in a research-intensive University.
•    The ability to communicate effectively with a range of colleagues within and beyond the university, and in particular the ability to write and present persuasively and cogently on complex matters of planning and strategy.
•    Self-confidence in advising senior colleagues on matters of policy and procedure. 
•    Evidence of the ability to contribute effectively and creatively to the development, communication and implementation of policy.
•    Experience of strategic analysis, such as scenario analysis, performance against target, benchmarking, comparator analysis and analysis of League Tables and similar to identify high level implications.
•    Experience of Horizon Scanning - monitoring external developments and assessing their impact on the School
•    Proven experience and skills in staff management & leadership, the ability to motivate and develop members of a multi-functional team, and a demonstrated ability to lead by example.
•    Experience of strategic planning in a large and complex organisation

Attributes and Behaviour

•    Acts in a collaborative, inclusive, transparent and open manner, acting with integrity and able to build high levels of trust
•    Has the ability to see the “big picture”, to think strategically and to manage complex problems and issues.  
•    Understands and makes sense of complex or conflicting data and different perspectives of stakeholders and University areas/faculties/etc.
•    Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two-way communication process.
•    Encourages and supports a free flow of communication and information across own area, and the wider University where appropriate.
•    Sets own priorities in conjunction with team and area objectives and has the ability to quickly identify what is important and act accordingly.
•    Uses systems and tools to ensure records and audit trails are clear and up to date.


•    Degree or equivalent level qualification plus experience in a similar role or significant vocational experience, demonstrating development through progressively more demanding, relevant roles.





Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 9522