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Credit Control Clerk

Requisition ID:  15143

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  14-Jan-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: - £19,623 risig to £21,686 with progression to £24,174

Closing Date: 23 January 2022



The Role

A professional and enthusiastic team player.  You will actively collect tuition fees from students, sponsors and third parties within the guidelines of the University Credit Policy and to provide a high level of integrity and customer service.  Able to manage your own workload on a day to day basis with minimum supervision and be organised with a flexible approach.


Informal enquiries are welcomed and should be directed to John Davison via e-mail to J.Davison@newcastle.ac.uk


Please ensure you upload a covering letter with your CV when applying for this vacancy.  Only applications received via the Newcastle University website will be considered for shortlisitng.


Key Accountabilities

  • Verify and reconcile student and sponsor accounts by preparing, correcting and processing journal transactions in order to ensure that correct fees and charges are posted to Tuition Fee accounts
  • Support the Senior Credit Control Clerk with processing and updating of information from the Student Loans Company with regard to Tuition Fees, grants and loans in order to release student loan payments
  • Process refunds for students within the SAP financial management system for verification and payment by the Financial Services Team
  • Issue reminder notices, make phone calls and send e-mails for collection of overdue tuition fee income as per the University Credit Policy
  • Create and issue documentation to provide proof of payment for students for visa and other third party purposes
  • Provide a quality customer service through dealing with general student queries and providing detailed information regarding account transactions and student loans
  • Communicate with Student Services and Faculties to resolve queries on student accounts
  • Issue fees invoices for tuition fees using the SAP financial management system
  • Participate in the central Student Registration process for the Finance Office by taking payments from students, agreeing payment arrangements and answering queries



The Person 


Knowledge, Skills and Experience


  • Good level of IT literacy is essential, in particular Microsoft Office (Excel and Word)
  • Good interpersonal/customer care skills are essential in communicating with internal and external customers both by telephone and face to face
  • Good level of literacy and numeracy are essential in order to interpret and communicate financial data effectively
  • The ability to work quickly and accurately to time is essential to meet Finance Office deadlines
  • Several years of recent experience working within a finance team of a large organisation (desirable)
  • Recent experience in a debt recovery/credit control environment (desirable)
  • SAP financial system skills (desirable)



Attributes and Behaviour


  • Demonstrates self-assured manner
  • Remains calm when responding to challenging situations
  • Must be confident and empathetic in dealing with students’ finance issues
  • Initiative is required in agreeing payment arrangements with students who have fallen into arrears





  • Educated to a minimum of 5 GCSE grade 9-4 (A-C) including Mathematics and English, or equivalent standard by experience





Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.

Requisition ID: 15143