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Clinic Co-ordinator

Requisition ID:  15470

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Part Time
Posted Date:  10-Jan-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £42,149 - £44,706 (with progression to £50,296) per annum

Closing Date: 10 February 2022


The Role 


You will join Newcastle University Psychological Therapies Training and Research Clinic as the Clinic Coordinator/Service Manager and will have overall responsibility for leading and managing the services delivered.  The Clinic sits within the School of Psychology in dedicated clinic rooms and provides cognitive-behaviour therapy (CBT) to students at the University.  This role involves developing and implementing operational plans and contributing to the longer-term development of this new and innovative service.


You will work alongside qualified clinical psychologists and trainee psychologists from the DClinPsy programme and trainee therapists from the Postgraduate CBT diploma.  You will be professionally accountable for ensuring that clinicians are adhering to our standardized operating procedures and that clinicians are receiving appropriate and regular supervision.  You will also be required to regularly monitor and review standards of practice and service delivery taking any appropriate action where required to rectify issues identified.  There will be the opportunity to get involved in evaluation and research within the university clinic setting, depending on your interests.


This is a part-time, permament role working 20 hours a week. 


For informal enquiries regarding the role, please contact Dr Lucy Robinson via email Lucy.Robinson2@ncl.ac.uk or Dr Claire Lomax on Claire.Lomax@ncl.ac.uk


Information about the School of Psychology can be found at: https://www.ncl.ac.uk/psychology/


Key Accountabilities


  • To lead and develop the services provided by the Psychological Therapies Training and Research Clinic;


  • To lead a team of trainee and qualified therapists in the clinic, setting and monitoring the workload of therapists, and – if required – provide clinical supervision. To monitor professional standards of clinical activities (such as clinical note and letter-writing). To oversee the induction of new therapists into the clinic;


  • To provide, develop and manage highly developed specialist clinical interventions for service users;


  • To review referrals to the clinic from the University Student Health and Wellbeing Service for suitability for assessment for CBT. To allocate referrals to assessment and use the assessment information to allocate clients appropriately to the qualified and trainee therapists in the clinic;


  • To work alongside the Programme Directors of the Doctorate in Clinical Psychology and CBT diploma programmes as required for monitoring availability and suitability of trainee therapists, and to have awareness of the requirements the trainees need to meet as part of their clinical programmes;


  • Provide a liaison link with colleagues in the Student Health and Wellbeing Service to ensure necessary information passes between the two services to ensure joined-up working;


  • To work alongside colleagues from local NHS services as appropriate when considering referral and treatment pathways;


  • Provide representation for the clinic at local and regional forums focused on coordinating efforts to improve student mental health by a variety of services, and work with other members of the team in disseminating information relating to the practice of the clinic;


  • Work alongside the Clinic Research Lead to develop and implement streamlined, efficient data-collection mechanisms to enable ongoing evaluation of the clinic in terms of both clinical effectiveness and cost-effectiveness. Play a key role in ongoing monitoring of routine outcomes reporting to ensure that all therapists complete weekly routine outcome measures with their clients;


  • To develop and maintain relationships with other NHS primary and secondary care providers to ensure access to appropriate services for clinic patients in line with clinical pathways.


The Person (Essential)

Knowledge, Skills and Experience


  • Experience conducting clinical assessments, risk assessments, planning and delivering CBT or 1:1 therapy is essential and experience working with older adolescents or young adults would be an advantage;


  • Previous experience working in a mental health setting and experience as a clinical manager in a public or third sector organisation would be an advantage;


  • Ability to supervise the clinical practice of others is essential and experience supervising trainee CBT therapists or Doctorate in Clinical Psychology trainees would be an advantage;


  • Excellent interpersonal skills with the ability to develop effective, supportive working relationships with a range of staff and to manage challenging and emotionally-charged situations;



  • Demonstrable commitment to evidence-based practice and practice-based evidence with an ability to develop systems and procedures to facilitate effective organisation, delivery and evaluation of activities;


  • Demonstrated ability to handle sensitive clinical information appropriately, upholding client confidentiality, and ability to behave with integrity and professionalism in the face of challenging situations and sensitive information;


  • Proficient in use of electronic record-keeping systems is essential and specific experience with IAPTus would be preferred;


  • Willingness and availability to work unsocial hours when required (evenings); occasional travel in the UK and/or overseas sometimes requiring overnight stays; receive Enhanced Disclosure from the Disclosure and Barring Service.


Attributes and Behaviour


  • Excellent communication skills to a range of audiences (staff, students, service users; both written and verbal) and in emotionally challenging situations;


  • Remains calm when responding to challenging situations;


  • Kind and compassionate approach to staff, students and service users;


  • A positive and supportive attitude, keen to help others show the best of themselves and achieve their own personal goals;


  • Able to adapt communication appropriately to the audience, changing style, tone and format appropriately;


  • Works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the project where different skills, expertise and opinions are valued;


  • Projects a positive attitude through personal confidence and enthusiasm in order to achieve organisational success. Inspires the trust and confidence of others;


  • Shares relevant and useful information with others;


  • Talks about other team members in a positive way;


  • Manages time and resources by prioritising and organising effectively;


  • Maintains flexibility in work plans to allow for changing circumstances;


  • Recognises the need for change and is forward looking. Promotes the benefits of change to others and regularly comes up with new ideas. Has the willingness to adopt new ways of working and to make improvements;



  • Ensures all activities are completed on time;


  • Uses systems and tools to ensure records and audit trails are clear and up to date;


  • High level of self-motivation even when things are not going well.


Qualifications (Essential)



  • Relevant qualification as a practitioner psychologist or CBT therapist such as a Doctorate in Clinical Psychology or postgraduate Diploma in CBT;


  • Current Health and Care Professions Council-registration as a practitioner psychologist and/or accreditation with the BABCP.




Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.

Requisition ID: 15470