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Business Analyst

Requisition ID:  20323

Newcastle, GB

Contract Type:  Fixed Term
Working Pattern:  Full Time
Posted Date:  23-Jun-2022

We are a world-class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in the economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: Salary in the region of £38,000 per annum.


Closing Date: This opportunity will close when we identify a suitable candidate. We will contact you within 5 working days of your application to advise you of the shortlisting outcome.


The Role


Over the last 18 months, we have reimagined the way we deliver our University IT Services, building a world-class IT department responsive to the needs of our global community. We’re growing significantly and we’ve created new opportunities and made changes to how we work. Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills.


The primary role of the business analyst is to undertake discovery, validation, documentation and communication of business-process-related knowledge, through modelling, simulation, and analysis of current and future states, so that changes are delivered seamlessly and maximise overall business benefits to the University.


This is a fixed-term role within a duration of 12 months from the date of appointment.


This role will be dedicated to supporting the My NU programme, which will implement significant improvements to SAP Success Factors in the University. The successful candidate will work with colleagues across the University to elicit, define, analyse and manage requirements, and carry out other business analysis activities as required by the project. This is a high-profile, key project that will have an impact University-wide.


The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include an excellent pension; flexible working options; 42 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers. You can find out more on our benefits web page.


We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.


Informal enquiries may be made to Mike Scott, Business Analysis Practice Lead, at


Key Accountabilities

  1. Leads business analysis work effort during the pre-approval stages, which includes leveraging best practices and techniques in identifying, and where possible, quantifying high-level benefits for inclusion in business cases.
  2. Work with business process owners to elicit high-level requirements and capture business needs; understand the customer journey and define user requirements.
  3. Works with NUIT SMEs and business partners to build comprehensive business cases, including costs and benefits alongside detailed resource estimates.
  4. Engage with stakeholders to influence project decisions; assess the risks of various solutions and support prioritisation of competing functional requirements.
  5. Model how business processes support University strategies and objectives and how, in turn, applications and processes support those business processes, producing business process diagrams for current and future state.
  6. As part of future-state analysis, engage with University and NUIT SMEs to identify candidate systems for decommissioning and document potential benefits, impacts, dependencies and risks.
  7. Demonstrates, via models, the opportunities for best-in-class process management to the process owner.
  8. Reviews the range of solutions available, and presents options and recommendations to the stakeholders on which ones to use.
  9. In collaboration with business partners and NUIT SMEs, determines and documents for the process owner the high-level impacts of process and technology change, and suggests policy, goal and rule changes.
  10. Communicates and translates the required capabilities and outcomes effectively between business process areas and NUIT.
  11. Provides business analysis coaching and mentoring to staff either directly within their team or in a broader matrix organization.
  12. Any other reasonable duties that fall within the scope of the post, as allocated by the line manager.


The Person

  1. Experience in eliciting business requirements and functional requirements and converting them to use cases, epics, and user stories with acceptance criteria
  2. Extensive process improvement experience, including experience that leverages technology as part of the solution
  3. Solid experience with process redesign methods (such as business process re-engineering, Six Sigma or total quality management)
  4. Knowledge of relevant business process standards (for example, Business Process Modelling Notation) and other business process analysis tools and methodologies
  5. Demonstrated ability to quantify resource requirements and measure and communicate proposed project benefits and risks
  6. Demonstrated ability to negotiate with and influence both delivery teams and business partners to achieve target outcomes
  7. Broad IT domain experience
  8. Demonstrated knowledge of both traditional Waterfall and Agile/Lean methodologies


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers and is a member of the Euraxess initiative supporting researchers in Europe.