AV Analyst

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success

Salary: Salary in the region of £24000

Closing Date: This opportunity will close when we identify a suitable candidate. We will contact you within 10 working days of your application to advise you of the shortlisting outcome

The Role

We have reimagined the way we deliver our University IT Services, building a world-class IT department responsive to the needs of our global community. We’re growing significantly and we’ve created new opportunities and made changes to how we work. Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills.

You will provide technical support to staff using AV technology in spaces across campus and assist with elements of AV provision during refurbishment and new-build projects.  You will work closely with members of the team and with other colleagues across the University to ensure effective service delivery.

You will have excellent communication, organisational and technical troubleshooting skills, and be committed to delivering excellent service.

Previous experience working in a technical role within the education sector is desirable.

There will be a requirement to provide support to events held outside of normal working hours, for which overtime will be paid.

The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible working options; a minimum of 37 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers. You can find out more on our benefits web page.

We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible working.

Informal enquiries may be made to Colin Fahey, AV Manager, at colin.fahey@newcastle.ac.uk

Key Accountabilities

• To provide first, second and third line reactive technical support for customers using audio visual technologies ensuring minimal impact to university business in managed spaces.  This includes providing emergency support using remote management tools or attending in-person
• To provide an end-to-end videoconference support service for in scope venues and assist any staff using relevant software, to ensure a stress-free customer experience
• To perform installation, configuration, and programming of audio-visual technologies in managed spaces, ensuring that it works as expected
• To provide technical services utilising audio visual technologies in support of high-profile University events to ensure they run smoothly and successfully
• To assist Senior AV Analysts during ESS-led Capital and Improvement projects to improve the facilities provided across the University
• Act as an AV subject matter expert and use this knowledge to deliver excellence in operational support, project and change delivery and help in defining the future strategy
• Understand and help to implement the team vision
• Understand the Technology Roadmap and assist in its implementation as directed
• Deliver any project or change related activity as part of wider NUIT or NU project teams as required
• Ensure that policies, standards, procedures and guidelines are followed
• Any other reasonable duties that fall within the scope of the post, as allocated by the line manager

The Person

Knowledge, Skills and Experience

• Technical background in our AV technologies
• Experience of supporting and delivering AV services in a complex and geographically diverse organisation
• Able to demonstrate focus on customer needs
• A working knowledge of Cybersecurity processes and practices is essential
• Must be willing and able to obtain any certifications required for this role including security clearances, health and safety regulations, working in hazardous environments etc.  Must be willing and able to work in all University settings including medical laboratories, human tissue laboratories, hazardous areas etc

Attributes and Behaviour

Team Working

• Encourages and facilitates collaboration, cooperation and results

Embracing Change

• Mobilizes themselves to support and enable change efforts

Finding Solutions

• Analyses situations quickly and effectively to determine the best way to deliver the required result
• Keeps their technical knowledge up to date and has a wider understanding of the technology landscape inside and outside their area

Delivering Services

• Sets and accomplishes challenging goals
• Defines standards in terms of doing what is appropriate and doing it well
• Leads by example in delivering high quality outcomes that they take responsibility for

Qualifications

• A relevant technical qualification or equivalent technical experience
   

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Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers and is a member of the Euraxess initiative supporting researchers in Europe.